Delete your account
Last updated: 5 October 2026
In the app (fastest)
- Open the app and sign in.
- Open the menu and choose Account.
- Choose Delete my account, enter your password and confirm.
It takes effect immediately and cannot be undone.
Before you delete
- Finish or cancel any trip in progress. We cannot delete an account in the middle of a trip.
- Riders: if your wallet still holds money, spend it first, or the app asks you to confirm that you give it up. If you would rather have a refund, write to us before deleting.
- Drivers: collect any earnings still in your wallet from the keke office first. We cannot delete a driver account while money is owed to it.
What happens to your data
- Erased immediately: your name, phone number, email, matric or staff number, password, and (for drivers) keke plate, body number, licence number and last location. You are signed out on every device.
- Kept without your identity: past trips, wallet entries and safety reports, shown as "Deleted user". They are needed for drivers' earnings, accounting and safety.
- Backups: removed from our daily backups within 14 days.
- You can sign up again later with the same phone number and email; it will be a brand new account.
If you cannot open the app
Write to the campus transport office from the email address on your account, or tell us the phone number you registered with, and say that you want your account deleted. We may ask a question to check it is really you. We will delete the account as soon as we can and within 30 days.
See also the privacy policy. This service is run by The UniAbuja Keke project team.